The City of North Charleston implemented Dossier fleet management software in October of 2005. The flexibility of the software has allowed us to progressively improve our program and tailor it to fit the needs of the City. On occasion, we’ve elected to make significant changes to our processes thereby requesting assistance from the Dossier support staff to implement these changes. The Dossier training and technical support staff have been no less than excellent in guiding and facilitating these changes. The attitude, knowledge and technical skills of the staff made the transition seem effortless and painless. A special thanks to the Fleet Management Consulting and Support teams for always being friendly, helpful, and understanding in diagnosing and assisting in improving our processes. Since implementing the Dossier software system we have recorded significant advancements and improvements and been able to document valuable information, identify trends, and implement initiatives that continues to effectively reduce cost to the tax payer.